June 6, 2022

How to Be a Resource in Times of Need

The world can be a scary place, especially as of late. From a global pandemic to senseless violence and other tragedies, the weight of the world can often feel heavy. Luckily there are do-gooders like you who help make our world equally as beautiful. Volunteers around the world give their time daily out of the goodness of their hearts. People give their hard earned money to organizations, pledging to make the world a better place.

In times of difficulty, what can you do? Next time you encounter a friend, family member or even a stranger who is having a hard time because of any of the worlds’ events, check out these tips to help them as you navigate these times together.

Lend an Ear

Sometimes it helps to simply listen to what struggles a person may be going through. You don’t have to understand their problems completely and that’s okay. You’re there to learn, listen and be empathetic. Use active listening to repeat back what you’re hearing and clarify for understanding. Let them know they are not alone, and that you’re there if they need a sounding board.

Refer a Professional

While it’s always a great idea to listen to the struggles your friends or family may be going through, it’s also important to know when they might need to speak to a professional. Depending on the nature of the conversation, such as with mental health matters, it may be appropriate to encourage them to seek a professional to help them process whatever they may be going through.

Do Your Research

No matter the circumstances, it’s okay not to know what to say or do. Luckily, we’re living in the information age. Use this as an opportunity to educate yourself on the subject at hand. The internet has a wealth of information and resources are often free and easy to use. Look for reputable sources such as known nonprofit organizations dedicated to the cause or verified academic and professional sites and resources.

Give Actionable Next Steps

Now that you’ve listened, learned and have a better understanding of the situation at hand—what’s next? Discuss how you plan to move forward with making a change, continuing to educate yourself or schedule check ins with the person you’re helping. You can make a commitment to each other to keep moving forward however you both see fit.

When times are hard, it’s important to move forward and do what you can for others. Above all, open yourself up to listen and try to better understand the situation from your friend or loved one’s perspective. Remember that it’s okay if you don’t have all of the answers. Do your research to find verified information and resources so you can take action and be the change you wish to see in the world!

You Must Have Questions

What does your organization do?

EmpathyHQ helps support underserved populations by helping individual's navigate their path to living a healthy and authentic life by providing comprehensive and convenient services with low barriers to entry. For a list of specific programs and services we provide, visit our Get Support section.

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How can I get involved?

We’re always on the lookout for individuals who care about supporting mental health resources. Visit our Get Involved section to find out ways to donate or volunteer.

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If I were to donate funds, how is my money used?

We have a responsibility to our community and our donors and work hard to ensure the long-term sustainability of EmpathyHQ. funds are used primarily to direct mental health services to support a wide range of Client in need. To learn more about these initiatives, read more in our About Us section.

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What is your organization's privacy policy?

Our organization takes our privacy policy seriously and protects the safety of our supporters. We do not sell or otherwise disclose information about our clients, volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations—public, private or nonprofit. For more detailed information visit our Privacy Policy page.

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Do I have to have custody agreement or court order for my child to receive services?

YES. If your child does not live with both biological parents and there is any court order or custody agreement in place, it must be on file. In order for a counselor to see your child, they must have obtained and reviewed the MOST RECENT custody agreement or court order, and any applicable part of a divorce decree that mentions custody. When federal or state statutes provide an exemption to secure consent of a parent or guardian prior to providing services to a minor, the counselor must follow the protocol set forth in such federal or state statutes. If documentation is not provided, your child cannot be seen by a counselor.

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